Frequently Asked Questions

FAQs About Membership:

What level painter do I need to be?

The membership is for beginners and novice painters!

I have a wide range of super easy tutorials, medium level paintings and challenging tutorials.

A lot of beginner painters simply pick a painting and try it! You'll be surprised how much you learn with each new painting you do.

If you have never painted before, I recommend you try out some of my freebies here to learn about my teaching style.

How Do I Cancel?

For self cancellations, go to: https://create.stepbysteppainting.net/customer/settings/edit

Scroll down and click "Edit" next to "Community". Scroll down and click cancel plan.

You can also email Tracie at: tracieannekiernan@gmail.com OR use the messenger feature in the lower right corner (after logging in).

How do I reset my password?

If I cancel, will I loose access?

Yes. When you cancel, tutorials can no longer be accessed unless it is a tutorial you bought individually.

How do I update my card number?

Go to your settings page, scroll down and you will be able to update the new card number there next to payment method. 

Can I cancel anytime?

Yes. There is no longterm contract.


Please reach out to: tracieannekiernan@gmail.com to request your cancellation or go to your account settings to manually cancel.

Can I sell my paintings?

Yes! You can do craft fairs, sell online, sell in person, etc. The only thing I require strict licensing for is if you do paid paint parties.

Do I need Facebook?

No. This is not a Facebook based membership. Content is shared via email and on the website. In fact, Tracie is not super active on Facebook but she will pop in a few times a week and comment on paintings you share!

Do you have an app?

An app is in the works but it is not quite ready yet!

In the meantime, there's a way to save the link as an icon on your phone to work as an app!

If you are working on your phone, simply save the site: https://create.stepbysteppainting.net/login as an icon to your phone Home Screen. Here are more instructions on how to do that.

It will save the Step By Step Painting icon on your phone and act as an app! When you click the icon, you will be able to see the latest video tutorials that I release!

How do I switch plans to a higher or lower tier?

To switch to a higher or lower tier, go to your settings. Then scroll down to where it says "community". Then click "Edit Plan". Here is more information on how to do that and how it all works!

If you are still running into issues with upgrading your plan, you can reach out to me! 

Can I make and sell paint kits with the small business membership?

In order to make and sell paint kits, you need to be an active member in the small business licensing program.

What day am I charged each month?

You are charged on a revolving monthly basis on the day you signed up. For example, if you signed up December 12 you will be charged on the 12th of each month. 

How many tutorials do you make a month?

4 tutorials are released monthly.

I am a non-profit worker and do not make money off of the tutorials. Can I still join a membership?

Yes! If you are a non-profit community worker that teaches paintings but not as to profit from the artwork, you are welcome to join any tier. You can also utilize my free tutorials for your non-profit events. Please note that if you are using my images to promote your event, you must cite the website.

Do you offer a refund on your membership?

I take refund requests on a case by case basis. Because of the nature of the membership giving you all-access to downloadable content, a refund is not guaranteed. Please reach out to let me know your situation.

FAQ About Downloads :

How long do I have access to the product that I purchased?

Lifetime! If months go by and you still want access, all you need to do is login again and you will see it there! If you forget your login information, you can always reset password or contact me for instruction on how to log back in! You are also welcome to download the tutorial and save to your computer. 

Will purchasing an individual download product subscribe me to your membership?

No!

Purchasing an individual download product will NOT put you in my membership. Purchasing DOES create an account for you so you can login and access your product.

Do you offer refunds on your digital downloads?

Refunds are taken on a case by case basis. However, a refund is not guaranteed due to the nature of the product being a digital download.

Can I purchase a bonus tutorial?

There is a limited selection of bonus exclusive tutorials that can be purchased here.

How do I reset my password?

The reset password page is here.

If it is not recognizing your email address, it is possible you entered it wrong when signing up or used a different email address.

If you can't figure out what email you used, you will need to email me your name (first and last) so I can look up your account to see what email your account is under. 

Can I request a traceable resize?

Yes! Email me to let me know which size traceable you will need for the painting. 

Can I sell my painting I made?

Yes absolutely! You can sell your painting(s) at craft fairs, on Etsy, etc.! It's fun to sell your art and sometimes we end up with a lot of paintings that we don't know what to do with!

The only thing I am strict about is if you teach paid paint parties with my images. In that case, you need to license the artwork.

Can I teach a paid paint party?

You can with commercial rights. See information here about that!

Hi There!

My name is Tracie Kiernan founder, artist and creator of Step By Step Painting! I created "Step By Step Painting" in 2017 and have been designing painting lessons every week since then! I absolutely LOVE sharing my passion for art and teaching beginner artists all over the world!  

I reside in Arizona, am a mom to three boys and have a background in Elementary Art Education. I graduated Arizona State University with a fine arts degree and taught elementary school art for about 8 years before creating my online painting website. 

It is an ultimate joy to teach beginners how to paint and I believe everyone is an artist and can learn! 

Thanks for joining me on this artistic journey!